- Salary:
- DOQ + Excellent Benefits
- Location:
- Olympia
- Job Type:
- Permanent
- Date Posted:
- 19-Apr-2012 17:32
We currently have an opening for a Customer Service Technical Support Representative in our Olympia office. We seek self-motivated, people oriented, technically capable, and articulate Technical Support Representatives who will impress our customers with their outstanding technical support skills, win them over with their customer service oriented attitude, and represent our company with distinction to customers and prospects alike.
Required Skills:
-
Familiarity with professional customer service technical support procedures & practices.
-
Strong organizational skills
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Ability to work multiple problem tickets concurrently
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Ability to support customers 24 x 7 on a rotating schedule
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Strong telephone presence and skills
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Strong technical aptitude
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Demonstrated propensity for documenting interactions with customers
Desired Skills:
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Experience with customer technical support in a software company
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Experience with Salesforce.com
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Experience with SSH, SSL, certificate management, and other data protection protocols
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Familiarity with encryption, key management, and tokenization technologies
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Familiarity with IBM Power Systems (including AS/400, iSeries, zSeries)
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Familiarity with XML and data transmission protocols
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Experience with Linux/UNIX systems
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Preference given to multilingual candidates
Compensation and Benefits:
We offer competitive salary, employer paid benefits including health care & 401(k), a relaxed professional work environment, and a convenient downtown Olympia location.
Please respond with a cover letter and resume detailing work experience. This is a full time position. Salary DOQ.
