FAQ

Upgrading is a 2- step process. Before you begin this process, make sure you have ALLOBJ authority and clear all log files.

Step 1: Rename your current version staging it for the upgrade. To get the new version: Sign into the support site & download the new product version- make sure you get the one for YOUR OS (v5r4 and earlier....or v6r1 and later) . Unzip the PGP self-decrypted archive and you will find a read me text file that will give instructions on moving the file you need onto to the System i.   Download the current version of the product you wish to upgrade and stage it on your System i.

Step 2: Apply release upgrade instructions (see Solution number #xxx) and you are easily up and running.  Be sure your user is either QSECOFR or has all object authority, clear the log files (see Solution #xxx), and be sure to keep a job log of the upgrade.

Go to the main menu of your product, the bottom right hand side of the screen will display your current version.

We offer online and phone support 6:30 AM - 5:00 PM (Pacific Time). 24x7 support can be added, please talk to your sales person if you are interested.

We offer online and phone support from 6:30 AM – 5:00 PM (Pacific Time).

Go to our website and click on the Support tab on the top navigation bar and select the “start a support ticket” option from the menu. Once on the page, you will be prompted for a user ID and password.

If you have forgotten your sign on information or are logging in for the first time, please select the link to request that this information be sent to you via email. Once you are logged in, you will see a button to begin a ticket. You can also access the online Solutions resource to search for frequently asked questions. If you have already started a support ticket, you can check its status here as well.

IBM made changes in v6r1 and we have builds specific to this version. We suggest upgrading to the most current version of the Alliance software on your current box before performing the OS upgrade. If you need those steps, please go to Solutions in the support page and search on: upgrade LIB_NAME This will enable you to find instructions specific to that product.

The V6R1 version of our product can only be installed on V6R1 of the operating system. So after doing the above upgrade to your current version on your current box, the upgrade path is:

1) Upgrade the OS to V6R1.

2) Put the current version on the new OS.

3) Rename the library to a save name.

4) Install the V6R1 version of our product.

5) Run the Apply Release Upgrade option giving it the name of the renamed library from step 3.

****** WARNING (specific to allftm100 only) ******TO KEEP FTP FUNCTIONS WORKING*********

The EPRT and EPSV commands are evidently part of IP version 6 and set as the default. If the remote server doesn't accept these commands or they cause errors, they need to be switched off. The commands to do this are:

SENDEPSV 0

SENDEPRT 0

After adding these to the FTP scripts, the transmission processes normally.

If the server you are connecting to supports EPSV, you can issue SENDEPSV in your FTP session (instead of SENDPASV in your Alliance Scripts) prior to doing your PUT or GET.

To disable it as a whole on your system you can create a data area that causes the FTP client code to act as it did at previous releases:

CRTDTAARA DTAARA(QUSRSYS/QTMFTPEPSV) TYPE(*LGL) AUT(*USE)

If you want more detail on this, check out this document in IBM's Knowledgebase (484261471):

http://www-912.ibm.com/8625680A007CA5C6/1AC66549A21402188625680B0002037E...

For your reference, on a system wide basis, the following data areas are used as follows:

o CRTDTAARA DTAARA(QUSRSYS/QTMFTPEPSV) TYPE(*LGL) AUT(*USE) - disables EPASV

o CRTDTAARA DTAARA(QUSRSYS/QTMFTPPASV) TYPE(*LGL) AUT(*USE) - disables PASV

o CRTDTAARA DTAARA(QUSRSYS/QTMFTPEPRT) TYPE(*LGL) AUT(*USE) - disables EPORT with PTF SI33243 applied to the system.

v6r1 will work on v7r1