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Please enter your username and password to start a support ticket. Once logged in you can submit questions and securely transfer files to our support team. You will have access to products, updates and manuals.

If you have not received a user ID and password from Townsend Security support, please call (800) 357-1019 or (360) 359-4400. You may also click here to submit your request. 

If you own Townsend 24x7 support and have a production down issue outside normal business hours (7:30am-5:00pm Pacific Time) please call 800-349-0711 and the on-call person will be notified.

How the Support Process Works

  1. 1.The support tickets created are automatically emailed to the customer support staff.
  2. 2.You will receive notification that we have received the ticket.
  3. 3.We will contact you through the ticket as soon as possible.

Do You Need Key Management in a Multi-Platform Environment?

SQL Key ManagementEncryption keys secure the encrypted data and ensures sensitive data stays safe.   A FIPS-certified, comprehensive key management solution is essential for organizations who need to meet compliance requirements. Lost or stolen encryption keys can lead to failed PCI audits and data breaches. 

Download the whitepaper, "Key Management in the Multi-Platform Environment"  and learn how to meet encryption key management compliance requirements while reducing the costs and complexity of deploying a comprehensive key management solution across your enterprise.

Click here to download our white paper "Key Management in the Multi-Platform Environment" today!


Browser support notes:

This secure area of our site supports Internet Explorer 7, Firefox 3.05 and higher, Safari 3, and Google Chrome.

This area of our site does NOT support Internet Explorer 8.  Please call (800) 357-1019 if you have problems accessing this portion of the site.