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***OFFICE CLOSURE*** The Townsend offices will be closed Monday December 26 through Monday, January 2. We will respond during normal business hour if you have a production down issue. Please start a support ticket. If you have a production down issue and and own 24x7 support please start a support ticket and then call the 800# you normally call. Thank you. ***OFFICE CLOSURE***

Let us help you.

Please enter your username and password to start a support ticket. Once logged in you can submit questions and securely transfer files to our support team. You will have access to products, updates and manuals.  Additionally, you can follow us on Twitter to get support updates.

If you have not received a user ID and password from Townsend Security support, please call (800) 357-1019 or (360) 359-4400. You may also click here to submit your request. 

If you own Townsend 24x7 support and have a production down issue outside normal business hours (9:30am-7:00pm Eastern Time) please call 800-349-0711 and the on-call person will be notified. International customers, please dial +1 757-278-1926.

How the Support Process Works

  1. 1.The support tickets created are automatically emailed to the customer support staff.
  2. 2.You will receive notification that we have received the ticket.
  3. 3.We will contact you through the ticket as soon as possible.

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Browser support notes:

This secure area of our site supports Internet Explorer 7, Firefox 3.05 and higher, Safari 3, and Google Chrome.

This area of our site does NOT support Internet Explorer 8.  Please call (800) 357-1019 if you have problems accessing this portion of the site.